It is very rewarding to learn that we were able to meet your expectations and that the quality of services provided by the hotel was to up your liking | I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies |
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I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services | Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one |
I will share your comments with our team.
The housekeeping department is very cooperative and serves its guests with sincerity and love | Anwar Al Madinah Movenpick is located just next to Masjid Al Nabawi, and in the centre |
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We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future | We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short |
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies | It is always a pleasure to receive positive feedback |
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Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence | The security department is doing its duty as it should |
Rest assured, all your comments are taken into consideration and were directed to the heads of departments concerned in order to take the proper action against this issue and to make sure that such problem will be handled well in the future.
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